IT Helpdesk Technician - Remote Work Opportunity in Bali

Join Stefanini, a global leader in IT solutions, as a Helpdesk Technician in our dynamic team based in beautiful Bali. This role offers a unique blend of onsite training (1-2 months) followed by a temporary work-from-home arrangement. As a Helpdesk Technician, you'll be the first point of contact for our clients and internal teams, providing technical support and troubleshooting a wide range of IT issues. This is your chance to leverage your technical skills in a vibrant, tropical setting while contributing to our global IT solutions.

In this role, you'll use industry-standard tools like ServiceNow, Jira, and Microsoft 365 to manage and resolve IT incidents efficiently. You'll work closely with our team of IT professionals to ensure seamless operations and exceptional client satisfaction. With Stefanini's commitment to continuous learning and development, you'll have ample opportunities to grow and advance your career in the IT field.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients and internal teams, resolving hardware, software, and network issues.
• Document and track IT incidents using ServiceNow and Jira.
• Escalate complex issues to the appropriate technical teams for resolution.
• Assist with the deployment and configuration of IT equipment and software.
• Conduct onsite training for new team members and clients.
• Maintain accurate records of all IT activities and ensure compliance with company policies.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with the latest IT trends and technologies to provide cutting-edge solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Proficient in using ServiceNow, Jira, and Microsoft 365.
• Strong knowledge of networking concepts and troubleshooting techniques.
• Familiarity with virtualization technologies like VMware or Hyper-V is a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Fluency in English is required.

🛠️ Keahlian

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